Refund Policy

Return and Refund Policy of Atelier Élise Dublin

At Atelier Élise Dublin, we strive to provide all our customers with excellent service and a pleasant shopping experience. Our return and refund policy has been carefully designed to ensure maximum satisfaction under certain conditions. Please read the following guidelines carefully regarding returns and refunds.

100% Return Guarantee on New Products

We offer a full return guarantee on all new products, with the exception of promotional items. Sale items are excluded from this guarantee.

No Refunds for Sale Items

Items purchased during a sale are not eligible for a refund. These purchases are final and cannot be returned or exchanged, even in the case of incorrect sizing.

Return Costs

Customers are responsible for the shipping costs of returns. Atelier Élise Dublin does not reimburse return costs and is not liable for any costs incurred during the return process. Please refer to our Terms & Conditions for full details.

Deadline for Return Notification

Returns must be reported within 30 days of receiving the item. After this period, returns will no longer be accepted. Please respect this timeframe to qualify for a return.

Exchanges of Sale Products

Sale items cannot be exchanged, even in the case of incorrect sizing. Please ensure you select the correct size before completing your purchase.

100% Guarantee on Defective Items

We provide a full guarantee on all defective items. If a product shows manufacturing defects, it may be returned for a full refund or replacement, depending on your preference.

Return Process

To initiate a return, please send an email to info@atelierelisedublin.com. Once your return has been approved, you will receive detailed instructions to complete the return process.

Obligation to Provide a Return Form

Returns without a completed return form cannot be processed. Please ensure you include this form with your return to guarantee proper handling of your request.

Conclusion

At Atelier Élise Dublin, we do everything possible to ensure our customers’ satisfaction. By respecting our return and refund policy, we make sure all returns are handled efficiently and fairly. For questions or comments, please contact our customer service at info@atelierelisedublin.com.